REFUNDS

• For hygiene reasons we do not offer refunds if you change your mind.
• Please choose carefully, we provide images and video on each product page so you can see colours and texture of each product clearly.
• If you received a product different from the one that you ordered, please contact us at hello@basicsbyb.com.au and we’ll sort out the mix-up.

EXCHANGES

• We do not exchange for hygiene reasons.
• Should you have an issue with a product you received please email customer service hello@basicsbyb.com.au with photographs clearly showing the issue. 
• We will gladly rectify the issue once clear photos of the damaged item have been received and approved by our customer service team.

ORDER CANCELLATIONS

• If you wish to cancel your order, please note that cancellations can only be made before the order has been shipped.
• A 5% fee will be deducted from the refund amount to cover the non-refundable fees charged to us by our payment providers. We appreciate your understanding, as these costs are incurred on every transaction and are not recoverable by us.