Returns Policy

Refunds
For hygiene reasons we do not offer refunds if you change your mind.

If you received a product different from the one that you ordered, sorry about that! Please contact us at basics@ozbeautyexpert.com and we’ll sort out the mix-up.

If your product arrives damaged we will exchange it for the same product. (See next section)

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at basics@ozbeautyexpert.com with a clear photograph of the damaged item.

Shipping 

We quality check all orders before they are shipped. 
If your item has not arrived on time please contact the courier using your tracking advice emailed to you when you placed your order. 
If you have any problems with shipping please contact us, we will be happy to help.

If your package has not arrived within 10 days please advise us so we can track it down.

*** please note*****

We do not cover costs if you fail to organise or respond to a redlivery attempt with the courier or postal service before it is returned to sender. If you fail to organise a successful redelivery you will need to cover postage charges to have your item resent. If your package is missing or hasn't arrived you must notify us within 30 days of placing your order so we can track it down.