Returns Policy & Shipping

Current Shipping Times

Urgh! Due to the current lockdown in Sydney our shipping times are slower than usual. We will have your order ready to be shipped within 3-4 days from placing your order. Once your order is packed and ready to ship we are then at the mercy of Fastway, Couriers Please and Australia Post who are experiencing significant delays. Please be patient, your products will be worth the wait! 
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Shipping Address

Please double check you have entered the correct shipping address. We do not take responsibility for lost parcels due to customers incorrectly entering their address. If you think you have entered the wrong address please contact customer service as soon as possible- basics@ozbeautyexpert.com

Refunds
For hygiene reasons we do not offer refunds if you change your mind.

If you received a product different from the one that you ordered, sorry about that! Please contact us at basics@ozbeautyexpert.com and we’ll sort out the mix-up.

If your product arrives damaged we will exchange it for the same product. (See next section)

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at basics@ozbeautyexpert.com with a clear photograph of the damaged item.

Shipping 

We quality check all orders before they are shipped. 
If your item has not arrived on time please contact the courier using your tracking advice emailed to the email address you provided when you placed your order. 
If you have any problems with shipping please contact us, we will be happy to help.

If your package has not arrived within 10 days please advise us so we can track it down.

For NSW deliveries we estimate your parcel will be delivered in 5 business days. Please remember these are estimates and shipping times do vary depending on couriers and postal services.

For delivery outside NSW we estimate your parcel will be delivered in 7 business days. Please remember these are estimates and shipping times do vary depending on couriers and postal services.

Express post if you choose to opt for express post your parcel should arrive within 3 business days.

*** please note*****

We do not cover costs if you fail to organise or respond to a redelivery attempt with the courier or postal service before the package is returned to sender.

We take no responsibility for parcels that have been returned to sender due to failure to organise redelivery or failure to pick up your parcel from the delivery agent within the specified time.

If you fail to organise a successful redelivery you will need to wait until the item is returned to us and cover postage charges to have your item resent.

If your package is missing or hasn't arrived you must notify us within 30 days of placing your order so we can track it down.