Returns Policy & Shipping

Shipping

Please allow 2-3 days for order processing and handling. All orders (unless they are to a PO box or parcel locker) are shipped using an express service. We estimate orders will arrive 1-2 days from the day they are shipped and 3-4 days in rural areas. These times may vary depending on how busy the network is.

All PO box and parcel locker addresses are sent via regular e-satchel with Australia post. These usually take 5-7 working days to arrive.

We charge a flat rate of $5 for shipping and $10 for orders over 500g.

Our orders are shipped on Mondays, Wednesdays and Fridays.

We quality check all orders before they are shipped. 
If your item has not arrived on time please contact the courier using your tracking advice emailed to the email address you provided when you placed your order. 
If you have any problems with shipping please contact us, we will be happy to help.

If your package has not arrived within 10 days please advise us so we can track it down.

Shipping Address

Please double check you have entered the correct shipping address. We do not take responsibility for lost parcels due to customers incorrectly entering their address. If you think you have entered the wrong address please contact customer service as soon as possible- basics@ozbeautyexpert.com

Refunds
For hygiene reasons we do not offer refunds if you change your mind.

If you received a product different from the one that you ordered, please contact us at basics@ozbeautyexpert.com and we’ll sort out the mix-up.

If your product arrives damaged we will exchange it for the same product. (See next section)

Exchanges
We do not exchange.

We only replace items if they are defective or damaged.

If you have received a damaged item, to exchange it for the same item, send us an email at basics@ozbeautyexpert.com with a clear photograph of the damaged item.

 

*** please note*****

We do not cover costs if you fail to organise or respond to a delivery attempt with the courier or postal service before the package is returned to sender.

We take no responsibility for parcels that have been returned to sender due to failure to organise redelivery or failure to pick up your parcel from the delivery agent within the specified time.

If you fail to organise a successful redelivery you will need to wait until the item is returned to us and cover postage charges to have your item resent.

If your package is missing or hasn't arrived you must notify us within 30 days of placing your order so we can track it down.