Returns Policy

 

Refunds
For hygiene reasons we do not offer refunds if you change your mind.

Please choose carefully, we provide images and video on each product page so you can see colours and texture of each product clearly.

If you received a product different from the one that you ordered, please contact us at hello@basicsbyb.com.au and we’ll sort out the mix-up.

Exchanges
We do not exchange for hygiene reasons.

Should you have an issue with a product you received please email customer service hello@basicsbyb.com.au with photographs clearly showing the issue. 

We will gladly rectify the issue once clear photos of the damaged item have been received and approved by our customer service team.

Order Cancellations

If you wish to cancel your order, please note that cancellations can only be made before the order has been shipped. A 5% fee will be deducted from the refund amount to cover the non-refundable fees charged to us by our payment providers. We appreciate your understanding, as these costs are incurred on every transaction and are not recoverable by us.